Availability inquiries
Submitting a website form opens a pre-filled WhatsApp message. It does not create a reservation, hold a room, or confirm live availability. A booking is confirmed only after the hotel team has accepted the requested dates and shared the applicable confirmation or payment instructions.
Rates and payment
Room rates are intentionally not displayed because they vary by dates, occupancy, availability, and booking terms. The hotel team will share the current rate and payment conditions directly.
Room preferences
Bed configuration, floor, outlook, and room position are subject to availability. Preferences are welcomed but remain requests until the hotel confirms them.
Guest experiences
The website shows the current experience prices and inclusions available from the hotel. Timing, styling, ingredients, flowers, guides, and outdoor arrangements may vary with availability, season, and weather. Advance reservations apply where stated.
Changes and cancellation
Cancellation, amendment, refund, and no-show conditions depend on the offer or channel used to confirm your stay. Review the terms sent by the hotel before making payment.
Need help?
Contact the team on +62 851-0082-7383 or email info@gitamaha.com.